URBAN-HAWKS
Field Service Management Software
Features & Capabilities
Features to enhance your service levels
End to End Field Service
Platform Capability
Features
MOBILE ENABLED (IOS & ANDROID) |
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MULTI-LANGUAGE* |
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OFFLINE SUPPORT |
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MULTI CURRENCY |
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Benefits
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Improve productivity by quickly building process pathway. Allows you to focus on the business and not infrastructure.
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Asset Tracking & Management
Features
ASSET MANAGEMENT |
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WARRANTY COVERAGE |
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CONTRACTS COVERAGE |
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Benefits
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Drive service revenue by effectively managing your asset base. Easily & effectively manage assets at a customer service location.
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Clients & Location Management
Features
ACCOUNT MANAGEMENT |
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CONTACT MANAGEMENT |
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SERVICE LOCATION MANAGEMENT |
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Benefits
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Drive customer satisfaction by understanding the history & status of your customers. Provide a complete service history and financial overview of all your customers.
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Reports & Dashboards
Features
REPORTS & DASHBOARDS |
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Benefits
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Get an in-depth view of your business with over 35 standard reports and dashboards.
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Service Portal
Features
CUSTOMER SERVICE PORTAL** |
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THIRD PARTY SERVICE PORTAL** |
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Benefits
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Keep costs low & increase customer response times by providing self service capabilities.
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Scheduling
Features
SCHEDULING |
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DISPATCHING |
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Benefits
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Improve customer response times & satisfaction. Increase technician utilisation with efficient scheduling.
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Estimates & Jobs
Features
PRODUCT CATALOGUE |
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PRODUCT & PARTS PRICING |
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CUSTOMER TICKET MANAGEMENT* |
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FIELD ENABLED WARRANTY |
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FIELD ENABLED CONTRACTS ENTITLEMENT |
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WORK ORDER MANAGEMENT & EXECUTION |
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MOBILE DEBRIEF |
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MOBILE SIGNATURE CAPTURE |
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MOBILE JOB HISTORY |
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SERVICE QUOTES |
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INVOICE CREATION |
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INVOICE TRACKING |
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TECHNICIAN TIME TRACKING |
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CUSTOMISED SERVICE REPORT |
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Benefits
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Improve, management, productivity & efficiency with work order execution.
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Field Inventory & Parts Orders
Features
VAN STOCK MANAGEMENT |
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PARTS RETURNS |
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PARTS ORDERS & FULFILMENT |
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Benefits
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Track stock consumption & levels in the field. Improve operational efficiency with spare parts tracking.
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Fleet Management, Tracking & Personnel Tracking
Manage the movement & safety of your mobile workforce.
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Features
FLEET MANAGEMENT |
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DISPATCHING & ROUTING |
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UNAUTHORISED USAGE & THEFT PREVENTION |
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GEO FENCING |
Device Required – Features
Already Own a Tracking Device?
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Applications | |
Software Features |
Tracker Device |
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INDOOR PERSONNEL TRACKING |
Device Required – Features
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Benefits
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Track stock levels & consumption in the field. Improve operational efficiency with spare parts tracking.
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Multi-Languages* | Supported Languages Only |
Customer Tracking Management* | Additional License Cost |
Customer Service Portal** | Additional License Cost |
Third Party Service Portal** | A basic Ticket Managing feature is included in the license, however advanced Ticket Management will require an additional Service Cloud License. |