• A cloud based application which works in both modes:- online mode & offline mode
• Faster & more efficient job execution support available for IOS & android devices

• Deploy globally with multiple languages
• *Supported languages only

• Help & support offline

• Invoice with multiple currencies – check availability according to edition

• Create new assets
• Update new & existing asset status
• Maintaining as installed configuration
• Capturing warranty & coverage as per asset
• Capture field replaceable components & units (FRU’S)
• Manage single or multiple job orders on assets

• Assess the validity of coverage
• Establish expiry of coverage & warranty
• Track manufacturers warranty start & end dates

• Establish if the assets are managed under asset coverage
• Track SLAS response times & coverage terms
• Establish if parts & labour are included in a contract
• Define parts & labour terms
• Define replacement terms

Drive service revenue by effectively managing your asset base. Easily & effectively manage assets at a customer service location.

• Enables your business to track internal, customer and competitor assets
• Maintain a detailed history or record of jobs tracked, connected to a field asset
• Track contract & warranties coverage on equipment
• Stop revenue loss caused by inaccurate asset information
• Improve asset attach rates
• Available on all iOS and android devices

• Set up a customer profile
• Set up billing terms
• Manage the specific service to be delivered to an account
• Track financial status of the account

• Set up profiles for the customer account
• Track contact status
• Maintain & update all contacts related to an account

• Track service location of an asset, within in an account
• Set up site profiles for installed asset
• Specific location of asset at the installation site i.e. 1st floor, 2nd floor, block A
• Locate contact specific to the location

Drive customer satisfaction by understanding the history & status of your customers. Provide a complete service history and financial overview of all your customers.

• Centralised view of all account information such as assets, service locations, financial summary
• See full client history of jobs, quotes, assets, invoices, billing history and account status
• Track all locations, equipment and service contacts tied to a location for easier service management
• Search clients & accounts using multiple search criteria
• Your customers can track work, create/ manage appointments, view contracts and billing history

• 35 different reports & dashboards available
• Service profile specific dashboards
• Management dashboards
• Technician dashboard
• Dispatcher dashboard

Get an in-depth view of your business with over 35 standard reports and dashboards.

• Built in reports to track status of business such as asset status, warranty, contract status & job status
• Build custom reports to manage financial reports by account
• Quickly track the status of all invoices by account or job
• Built in standard reports made available to the customer via customer portal

• Set up customer self service capabilities
• Allow the customer to raise tickets, check the status of the job orders, track assets & update asset information
• View the reporting on SLA’s performance to check the value gained from the service
• Check invoice & invoice history
• Access to product manuals, knowledge base & related documentation
• **Additional License Cost

• Set up self service for the 3rd party service providers
• View incoming jobs
• Accept or decline job orders
• Complete work order execution
• Immediate signature capture on mobile device at site
• View stock levels
• Perform parts order task
• Submit service warranty claim
• Enable branding capabilities
• Access to product manuals, knowledge base & related information
• **Additional License Cost

Keep costs low & increase customer response times by providing self service capabilities.

• View & manage customer profiles
• Track job status
• Create new appointments, manage & reschedule existing appointments
• View all contracts tied to locations & assets
• Get complete view of assets
• Add / Update asset information
• Create, view & approve service quotes
• Make payments, view complete billing & invoice history

• Set up regional service teams & technicians
• Set up & manage technician certification
• Dispatch job orders to site based on geographical technician abilities & technician skills
• Manage drag & drop calendar scheduling capabilities
• Track productive, travel, administration & non productive time
• Multi technician dispatch
• Push notifications to technicians
• Client notifications

• Track closest technician to a job

Improve customer response times & satisfaction. Increase technician utilisation with efficient scheduling.

• Support individual technicians & service teams
• Quickly assign with drag and drop scheduling
• Scheduling & map view available on mobile devices
• Find technicians nearest to a job
• Schedule customer notifications, arrival notifications
• GPS tracking, GEO fencing to track technicians & vans
• Schedule one-off or reoccurring visits

• Maintain an up-to-date master products list

• Maintain an up-to-date products, spare parts cost & pricing
• Work in multi currencies price book capabilities

• Log a new case & create a customer service ticket
• Track & manage the status of the ticket
• Track SLA’s response & resolution times
• Create job orders
•  *A basic ticket managing feature is included in the license,
• however advanced ticket management will require an additional service cloud license

• Enable the field technician to verify job entitled status
•  To assess the job is covered under warranty
•  Not give away free service

• Enable the field technician to verify job entitled status
• Assess the job is covered under supplier contract to determine service terms

• Complete job detail on site to mobile device
• Capture parts, labour & expenses
• Capture work status & job status
• Create service quotes or estimates for jobs
• Print out customer service reports
• On site signature capture & capture root cause

• Note tasks completed & description of the job parts used
• Establish & log root cause

• Capture signature on customer service reports

• Retrieve information on past service & synchronise  to a location & its assets

• Create estimates, repairs, services, parts, labour & expenses reports
• Sign off for visits

• Create invoice for service visit
• Create post work order service
• Instant no delay invoicing

• Track invoices related to a job & settlement status
• Clear picture of settled & outstanding bills

• Capture technician onsite job completion times
• Capture technician admin time i.e. training, stock counting & travel time

• Build business specific job reports

Improve, management, productivity & efficiency with work order execution.

• Create work orders tied to locations & equipment
• Support Installation, reactive (one-off), preventative maintenance (reoccurring) & other job types
• Track parts, labour, expenses & invoice amount for a job
• Support signature capture on all devices for compliance & improved time to invoice
• Record notes, special instructions, attach documents & photos
• Create custom work reports to support compliance & audit requirements
• Capture work on multiple assets on single work order
• Easily create quotes with custom pricing & capture signature for easier invoicing

• View spare parts availability
• View stock quantity level
• Check parts replenishment
• Identify out of date parts
• View nearby stock, stock counting & adjustment

• Identify a repairable part for the service pool

• Request part order, track fulfillment request, shipment & delivery times

Track stock consumption & levels in the field. Improve operational efficiency with spare parts tracking.

• Track stock levels at both warehouse and vans on the field
• Capture spare parts against truck inventory used on site
• Initiate parts return and parts order from mobile device
• Check nearby locations for stock availability
• View stock levels and stock consumption values

Manage the movement & safety of your mobile workforce.
This application provides complete GPS enabled system of record for managing your fleet allowing higher returns on investments & identify operational snags quicker. The control over mobile assets reduces the tremendous financial burden due to the following reasons:

• Theft
• Idling
• Dispatching delays
• Over-speeding
• Unauthorized Usage

• Optimise fuel usage by tracking idle time & over speeding
• Ability to implement pre-set speed thresholds
• Installing vehicle trackers encourages drivers to be more answerable & to practice safer driving habits
• Extend life of vehicles in the fleet by stopping jackrabbit starts, harsh braking & aggressive driving
• This enhanced behaviour will save fuel, reduce unsafe driving & amplify company’s reputation
• Limit the out of work use by monitoring hours of usage
• Limit wasted miles by directing drivers via accurate routing & dispatching

• GPS fleet tracking gives real time benefit through optimising dispatching
• Dispatchers knowing the locations can expedite the dispatching of vehicles that are closest to any job site
• This efficiency in dispatching is fuel saving, reduces phone calls to drivers on the field
• Increases customer satisfaction on account of enhanced response times

• GPS tracking provides accurate data when a vehicle is turned ON/OFF
• GPS tracking provides arrival/departure of a vehicle from a job site
• Fleet owners will have complete knowledge of how long the employee worked at the job site
• Reports generated by the tracking software help assist the fleet managers in verification
• of daily route, stoppages as well as inspect odd hours of usage, such as weekends
• Ability to pinpoint any unauthorised usage is an add-on benefit of GPS tracking

• Mark Geo Fence on Map
• Get separate alert for entry & exit of Geo Fence
• Text Alert to multiple Cell Nos & Email IDs
• Upload Geo Fence on central server
• Track movement remotely using web application
• Navigate using Google Maps on mobile
• Add Place Mark, Geo Fence on Map
• Data storage in no GPRS zone

Device Required – Features

• Compact & Certified GPS Tracker can be hidden in vehicle
• Internal GPS & GSM antennas
• Relay circuit to control vehicle ignition in emergency
• Monitoring of ignition status, speed, towing, idling, Geo Fence
• Storage of tracking data in areas with no GSM coverage
• PIN protected SIM Card to prevent misuse

Already Own a Tracking Device?

• Port it to the platform
• The platform supports every tracking device

• Monitor attendance
• Capture attendance when employee reports to designated area in office
• Real time monitoring
• View all employees on floor plan map with 2 metre accuracy
• Historic replay
• Replay path to see movement of employee between selected time
• Entry  exit alert on marked zones
• Mark rooms or areas with boundaries on the map, SMS alert is sent on configured supervisor numbers

Device Required – Features

• 5+ Years Battery Life
• Wireless , no infrastructure changes required
• Embedded temperature sensor
• Embedded light sensor
• Hardware level password to prevent tampering
• Configurable time & density for different business requirement
• Fine tuned antenna, optimized transmit strength to cover large area
• FCC/CE Certified

Track stock levels & consumption in the field. Improve operational efficiency with spare parts tracking.

• Capture real time attendance, monitoring of entry & exit zones
• for sensitive areas
• Improve utilization of resources with GPS based Fleet tracking
• Capture unauthorized usage of vehicles & recovery methods in case of theft
• Geo Fencing allows for improved customer notifications & accurate billing for onsite work