URBAN-HAWKS
Field Service Management Software
Mobile & Easy to Use
Made to improve workflow efficiencies, increase visibility, teamwork & profitability.
Deliver quality service with a greater focus on agility & technical performance
Watch an Industry application of Urban Hawks
Flawless field service software with higher first-time-fix rate
Optimises service delivery, increases service revenues and drives business growth
Helps you quote, schedule, invoice and settle payments faster
Same business, same team operating in a new dynamic way
Discover features to bring new efficiencies to your business
Urban-Hawks
End-to-End Field Service. Urban-Hawks connects your entire Field Service Operation from office, warehouse, technician to customer.
Improve the delivery of your field services to your customers
Why Urban-Hawks?
Grow & Organise Your Business
Increase Profitability & Turnover
- Effectively track each hour, service status & income flow.
- Find efficiencies in your business.
- Measurable return on investment
Organise & Build an Effective Team
Connect Your Team
- For Improved service with focus, agility & technical performance.
- Improve operational support.
- Ensure right routes to customer sites, with the right parts onboard.
- Increase speed, for more productive service delivery.
- Update schedules, job details, and quality assurance checklists.
- View job progress and location in real time.
Increase Customer Loyalty & Trust
Impress Your Clients
- Simple to keep clients informed and updated.
- Contact clients in half the time.
- Provide personalised & transparent service.
- Update profiles as per client preferences.
- Set up automated communications & updates.
Same business, same team operating in a new dynamic way
Achieve Management Service & Revenue Goals
| MOBILE ENABLED (IOS & ANDROID) | |||
| Giving away free services, loosing revenue because the technician does not have contract coverage capability | Complete view of all coverage with asset and customer history via mobile device | ||
| CONTRACTS COVERAGE | |||
| Taking more than 60 days to get paid | Get customer signature immediately and reduce the time to invoice from weeks, days to minutes | ||
| REPORTS, DASHBOARDS & ANALYTICAL | |||
| Not generating revenue with your asset base because of lack of information | Improve contract attach rate at the point of sale. Make it simple for technicians to upsell products, contracts and services to customers on site | ||
Optimise Technician Performance
| MOBILE ENABLED (IOS & ANDROID) | |||
| Carry paper or have to call back office for customer information | Empower technician with mobile app to show a full customer history and knowledge base | ||
| INVOICE CREATION, MOBILE SIGNATURE CAPTURE | |||
| Take too long to close and submit an invoice | Allow the technician to close and invoice a customer with a few clicks | ||
| WORK ORDER MANAGEMENT & EXECUTION, MOBILE JOB HISTORY | |||
| Taking any job that comes in | Get insight into prioritizing jobs based on Service Level Agreements & response times | ||
Achieve Client Satisfaction
| FIELD ENABLED CONTRACTS ENTITLEMENT | |||
| Missing Customer Service Level Agreements | Improve scheduling based on technician location and skills | ||
| CUSTOMER SERVICE PORTAL | |||
| Printing endless reports and not being able to show customers the full value of their contracts | Empower your customers with customer self service capabilities | ||