URBAN-HAWKS
Field Service Management Software
Pricing & Comparisons
All Editions based on Per User / Month / Annum
Technical Excellence
Starter Edition
US$ 29
Professional Edition
US$ 59
Enterprise Edition
US$ 99
Unlimited Edition
US$ 199
Help & Support Provided for Each Edition
Starter Edition
- Basic Support
- Unlimited online training
Professional Edition
- Unlimited online training
- 24 hrs – 7 days a week toll free support
Enterprise Edition
- Unlimited online training
- Dedicated one to one direct contact with technical support
- One week Kick-starter implementation package (Remote) included
- 24 hrs – 7 days a week toll free support
Unlimited Edition
- Unlimited online training
- Dedicated one to one direct contact with technical support
- One week kick-starter implementation package (Remote) included
- 24 hrs – 7 days a week toll free support
Customised Edition
The team will assist for any customised, specific industry needs.
Help & Support package provided will be formulated according to design.
Editions Comparison
Platform Capability |
||||
FEATURES |
STARTER |
PROFESSIONAL |
ENTERPRISE |
UNLIMITED |
| Mobile enabled (IOS & Android) | ||||
| Multi-Language* | ||||
| Offline Support | ||||
| Multi Currency | ||||
Asset Tracking & Management |
||||
FEATURES |
STARTER |
PROFESSIONAL |
ENTERPRISE |
UNLIMITED |
| Asset Management | ||||
| Warranty Coverage | ||||
| Contracts Coverage | ||||
Client & Location Management |
||||
FEATURES |
STARTER |
PROFESSIONAL |
ENTERPRISE |
UNLIMITED |
| Account & Contact Management | ||||
| Service Location Management | ||||
Reports & Dashboards |
||||
FEATURES |
STARTER |
PROFESSIONAL |
ENTERPRISE |
UNLIMITED |
| Dashboards | ||||
| Analytic | ||||
Service Portal |
||||
FEATURES |
STARTER |
PROFESSIONAL |
ENTERPRISE |
UNLIMITED |
| Customer Service Portal** | ||||
| Third Party Service Portal** | ||||
Scheduling |
||||
FEATURES |
STARTER |
PROFESSIONAL |
ENTERPRISE |
UNLIMITED |
| Scheduling | ||||
| Dispatching | ||||
| Product Catalogue | ||||
| Product & Parts Pricing | ||||
| Customer Ticket Management* | ||||
| Field Enabled Warranty | ||||
| Field Enabled Contracts Entitlement | ||||
| Work Order Management & Execution | ||||
| Mobile Debrief | ||||
| Mobile Signature Capture | ||||
| Mobile Job History | ||||
| Service Quotes | ||||
| Invoice Creation | ||||
| Invoice Tracking | ||||
| Technical Time Tracking | ||||
| Customised Service Report | ||||
Field Inventory & Parts Orders |
||||
FEATURES |
STARTER |
PROFESSIONAL |
ENTERPRISE |
UNLIMITED |
| Van Stock Management | ||||
| Parts Return | ||||
| Parts Order & Fulfillment | ||||
Fleet Management, Tracking & Personnel Tracking |
||||
FEATURES |
STARTER |
PROFESSIONAL |
ENTERPRISE |
UNLIMITED |
| Fleet Management | ||||
| Dispatching & Routing | ||||
| Unauthorised Usage & Theft Prevention | ||||
| Geo Fencing | ||||
| Indoor Personnel Tracking | ||||
| Multi-Languages* | Supported Languages Only |
| Customer Tracking Management* | Additional License Cost |
| Customer Service Portal** | Additional License Cost |
| Third Party Service Portal** | A basic Ticket Managing feature is included in the license, however advanced Ticket Management will require an additional Service Cloud License. |
Stop Revenue Loss Caused By Inaccurate
Asset Information
| TECHNICAL TIME TRACKING | |||
| Unable to complete jobs on the first visit because of lack of spare parts | Efficient dispatch & optimization and improved remote resolution to reduce windshield time at least 5% across all technicians | ||
| PARTS ORDER & FULFILLMENT | |||
| Technician spending too much time traveling | Outfitting technicians with the mobile device ensures that parts order can be approved and ordered on site | ||
| PRODUCT & PARTS PRICING | |||
| Ordering the wrong parts or ordering parts too late | Leverage technician trunk with frequently used low cost parts and allow for on demand ordering for expensive parts | ||
| VAN STOCK MANAGEMENT | |||
| Unable to complete jobs on the first visit because of lack of spare parts | Improved stock visibility and communication to improve first time fix rates | ||
